1. Purpose
These Terms and Conditions of Sale (the “Terms”) govern all sales made between Melnav (the “Seller”) and any individual or legal entity (the “Customer”) making a purchase through the website https://melnav.com.
Placing an order on the website implies full and unconditional acceptance of these Terms.
2. Seller Identification
Business name: MELNAV
Registered office: 30 RUE DE LA RIVIERE, 24000 PERIGUEUX
Email: contact@melnav.com
👉 Although the company is legally established in another country, products are stored and shipped from a warehouse located in the United States.
3. Products
The products offered for sale are those displayed on the website at the time of the Customer’s visit.
Each product is described as accurately as possible. Product images and visuals are provided for illustrative purposes only and are non-contractual.
The Seller reserves the right to modify or discontinue products at any time.
4. Prices
Prices are displayed in dollar, inclusive of all applicable taxes, unless otherwise stated.
Any applicable shipping costs are clearly indicated before order confirmation.
The Seller reserves the right to change prices at any time; however, products will be billed at the price in effect at the time the order is placed.
5. Orders
Orders are placed directly through the website.
Once payment has been validated, the order becomes final and binding.
The Seller reserves the right to refuse or cancel any order in the event of an existing dispute with the Customer or suspected fraudulent activity.
6. Payment
Payment is due in full at the time of ordering.
Payments are securely processed through recognized payment providers, including Stripe.
The Seller never has access to the Customer’s banking or card details.
Accepted payment methods include:
- Credit cards (Visa, Mastercard, American Express)
- Secure digital wallets
7. Shipping and Delivery
7.1 Shipping Origin and Destination
Products are shipped from a warehouse located in the United States, at the following address:
807 Airport Access Rd Traverse City, MI 49686 United States
Delivery is available to selected countries, depending on the options displayed on the website.
7.2 Delivery Timeframes
Orders are prepared and shipped from our U.S. warehouse.
Estimated delivery time is 5 to 7 business days from the date of shipment.
Delivery times are provided for informational purposes only and may vary depending on the carrier, destination, or circumstances beyond our control (weather conditions, customs procedures, etc.).
No refund or cancellation may be claimed for reasonable delays caused by such circumstances.
8. Right of Withdrawal – Returns
Customers have 14 days from the date of receipt of their order to request a return, in accordance with the Return and Refund Policy available on the website.
👉 Returns are free of charge and fully covered by the store, provided that return conditions are met.
Returned products must be clean, undamaged, and in resalable condition.
9. Refunds
Once the returned product has been received and inspected, the refund will be processed within 7 to 14 business days, using the same payment method used for the original purchase.
10. Liability
The Seller shall not be held liable for indirect or consequential damages resulting from the use of the website or the products sold.
In all cases, the Seller’s liability shall be limited to the amount of the order concerned.
11. Personal Data
Personal data collected is used solely for order processing and customer relationship management.
For more information, Customers are invited to consult the Privacy Policy available on the website.
12. Intellectual Property
All content on the website (texts, images, logos, trademarks, etc.) is protected by intellectual property laws.
Any reproduction, distribution, or use without prior written authorization is strictly prohibited.
13. Governing Law and Disputes
These Terms are governed by the laws applicable at the Seller’s registered office, unless mandatory consumer protection laws provide otherwise.
In the event of a dispute, the parties agree to seek an amicable solution before initiating legal proceedings.
Contact Information
- Phone: +1 55 175 809 98
- Email: contact@melnav.com
- Address: 30 RUE DE LA RIVIERE, 24000 PERIGUEUX