1. Delivery areas
We deliver our products to the countries and regions indicated when placing an order on our website https://melnav.com.
Available delivery options may vary depending on the destination.
2. Origin of shipments
All orders are prepared and shipped from our warehouse located in the United States at the following address:
807 Airport Access Rd Traverse City, MI 49686 United States
Although our company is legally established in another country, logistics and product shipping are handled from the United States.
3. Delivery times
Orders are usually shipped as soon as possible after payment confirmation.
Estimated delivery times are 5 to 7 business days from the date the order is shipped.
These delivery times are provided for informational purposes only and may vary depending on:
- of the carrier,
- of the destination,
- weather conditions,
- customs formalities or
- due to circumstances beyond our control.
4. Shipping costs
Any delivery charges are clearly indicated when placing the order, before payment is confirmed.
Free shipping offers may be available on a one-time basis or under certain conditions, which will be specified on the website.
5. Order tracking
Once the order has been shipped, a tracking number is sent to the customer by email, when available.
The customer can track the delivery of their order directly via the carrier’s website.
6. Customs, taxes, and import duties
Depending on the destination country, customs duties, local taxes, or import fees may be applied by local authorities.
These potential costs are the responsibility of the customer and are not the responsibility of the seller.
7. Delivery issues
7.1 Package not received or delayed
If an order is not received within the estimated delivery time, the customer is invited to contact our customer service department so that we can open an investigation with the carrier.
7.2 Damaged package
If a damaged package is received, the customer must:
- report the problem within 48 hours of delivery,
- provide photos of the package and the product concerned.
8. Delivery address
The customer is responsible for the accuracy of the delivery information provided when placing the order.
In the event of an incorrect address or incomplete information resulting in a delay or inability to deliver, the seller cannot be held liable.
Contact Information
- Phone: +1 55 175 809 98
- Email: contact@melnav.com
- Address: 30 RUE DE LA RIVIERE, 24000 PERIGUEUX