1. Return Period
You have 14 calendar days from the date you receive your order to request a return.
After this 14-day period, no returns or refunds will be accepted.
2. Return Conditions
Mattresses must be returned:
- In a clean and undamaged condition,
- Free from stains, odors, tears, or signs of excessive use,
- With all original components (packaging and any included accessories).
Any product returned that does not meet these conditions may be refused or may be subject to a partial refund.
3. Return Procedure
Before returning any product, customers must contact our customer service to receive return instructions and a prepaid return label.
Returned items must be sent to the following address:
Return Warehouse
807 Airport Access Rd Traverse City, MI 49686 United States
👉 Return shipping is free and fully covered by the store.
A prepaid return label will be provided once the return request has been approved.
4. Non-Returnable Items
For hygiene and safety reasons, mattresses showing signs of excessive use, stains, odors, or damage caused by the customer are not eligible for return.
5. Refunds
Once the returned product has been received and inspected:
- The refund will be processed within 7 to 14 business days,
- Refunds will be issued using the same payment method used for the original purchase.
Original shipping fees are also refunded, unless the return does not comply with the conditions outlined above.
6. Defective Products or Order Errors
If you receive a defective product or an incorrect item, please contact us within 48 hours of delivery and provide supporting photos.
In such cases, the return, replacement, or refund will be fully covered by the store.
Contact Information
- Phone: +1 55 175 809 98
- Email: contact@melnav.com
- Address: 30 RUE DE LA RIVIERE, 24000 PERIGUEUX